For six months I was an UX design intern in the biking capital of the world, Copenhagen, Denmark. I worked with many clients, such as: BK Medical, Coloplast, Novo Nordisk, Watenfall, Adeaca, Telenor, etc. My main tasks were wireframing, prototyping, creating flow diagrams, information architecture, motion graphics, preparing client handouts and eating cake every Thursday.
How can strategic design help the current refugee crisis and support people in starting new lives in a foreign country?
ItLab was a three-week internal project that connected 11 creative interns. ItLab was a creative boot camp that was passion driven and that could really make the difference in the world. The motto for this project was "dreamit. designit. makeit."
A mobile platform that brings people together by providing a low threshold entry point. This app facilitates a meeting between locals and refugees through having play meetings for their kids. We proposed the main user journey with two main touchpoints. One being the app itself and second being an interactive installation in the city.
How did we get there?
The whole project took three weeks in with the first week being mainly research and interviews, second week analysis, and third week designing the final solution. For the first two weeks, we worked remotely from different offices until we met the last week in Munich, Germany, where we worked together with our team leader for the final delivery.
In the beginning we started with research of the current situation. We interview refugees and professionals who are working with the refugees. We summarized our insights and created areas of opportunity and a experience map that shows the journey of the refugee and of the systems that work around it.
As we were conducting our interviews, we also did some secondary research. We then collected all of the data we found and categorized it into three main insights that led our next steps.
54% Of Danish citizens now have a positive attitude towards refugees. Many of these people are curious and state interest in getting to know the refugees and their cultures. However, for many locals, the level of commitment to actually meeting a refugee is too high, because it could involve volunteering, visiting camps, seeking refugees out in public, inviting refugees home, and overcoming a severe language barrier.
Our final direction:
How can we facilitate a meeting between a local and a refugee with low entry barriers as a way for them to interact and communicate?
We created a journey and mapped out where does our solution fit
Long distance collaboration - Across working separately for first two weeks was very challenging, but in the end it was very rewarding. I learned how to work with people in long distances.
Fast decision making - Because of the short length of this project we had to decide very fast on every single aspect of the project. I am a perfectionist and sometimes it takes me very long to decide, so this project was actually very helpful for me.
Storyboarding and video - I learned about the value of storyboards for conveying and an idea.